Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
AURSCA003 Mapping and Delivery Guide
Apply sales procedures in an automotive workplace
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | AURSCA003 - Apply sales procedures in an automotive workplace |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes required to effectively apply sales procedures when selling a range of automotive products and services. It involves approaching customers, conveying product and service knowledge, overcoming customer objections, and closing off a sale.It applies to those working in the automotive sales and service industry.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Assessors must satisfy NVR/AQTF assessor requirements. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting. Assessment must include direct observation of tasks. Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to applying sales techniques when selling automotive products and services in an automotive sales and service workplace, e.g. sales invoices. Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application. The following should be made available: automotive sales and service workplace or simulated workplace workplace procedures relating to sales and customer service commercially realistic range of automotive retail products and services for sale product and service information three different customers with commercially realistic product and service needs. |
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Prerequisites/co-requisites | |||
Competency Field | Sales and Parts, Administration and Management |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Develop product and sales knowledge |
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Element: Approach customer and address product or service requirements |
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Element: Identify and resolve objections |
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Element: Close sale |
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Element: Develop product and sales knowledge |
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Element: Approach customer and address product or service requirements |
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Element: Identify and resolve objections |
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